Service FAQ
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Service FAQ
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Service FAQ

What is the packaging of household products?

  For some household products, we first package the goods in a gift box and then use the export box to ensure that the goods are in good storage and transportation.

How about sample policy?

We can provide you with samples, but you must pay for the sample and shipping costs.

How long is the quote valid?

  All quotes are valid for 30 days, based on total quoted materials and product availability. If your offer is more than 30 days, please contact us before placing an order to see if pricing and availability have changed.

What if I find the goods damaged after I receive the goods?

     We machines have a 13-month warranty. If you receive the goods within 30 days (* the delivery date is the actual receipt date), the machine is not working properly (non-human or other malicious acts), we will replace the new machine for you for free; if you receive the goods found that the appearance of the machine is damaged, please take a photo or video as soon as possible and send it to our staff. We can help you find the corresponding logistics compensation.

How do you delivery the machine?

    We ship most international orders through DHL. However, we are flexible and willing to ship FedEx, UPS, EMS or TNT on request. We can also help send it to your shipping agent for pre-transfer, please let us know your preference when placing an order. If you are not familiar with customs clearance, we will assist you in successfully clearing customs.

What's the payment method?

We accept Western Union/installment/ bank transfer / PayPal / T / T as a purchase payment option, please communicate with our customer service in advance before you confirm the payment.

Do you have any timely technology supports?

we have a professional technology supporting team for your timely services. We prepare the technical documents for you, also you can contact us by telephone, webcam, online chat (GoogleTalk, MSN, skype, WhatsApp…).

What is the packaging?

  We first pack the goods in gift boxes and then in export boxes to ensure that the goods are in good storage and transportation. General export boxes are sturdy and beautiful aluminum alloy boxes/carton boxes / wooden boxes.

What's the delivery time?

We have two shipping methods: 1. After receiving the full amount then, arrange production and delivery in 3~5 days generally, normally, send by DHL international logistics, logistics time is 4~10 days. 2.After paying a 50% deposit, the company will arrange production after receiving the payment. After the machine is finished, the salesperson will take a photo and send a photo to you. After you pay us the balance, we will immediately ship the machine and our sales staff will send you the logistics documents for the first time so that you can check the logistics status of the goods in time.